Playto1. About these Terms
These terms apply when a business buys a recurring professional service, such as a monthly retainer, from Playto, Inc. They summarize Section 13 of the Buyer Terms and Conditions and the Recurring Payment Authorization in the Buyer Agreement. If these terms and the Buyer Terms differ, the Buyer Terms, your accepted order and your authorization control.
2. A separate authorization is required
Accepting the Buyer Terms or making a one-time payment does not enable automatic renewal or any recurring charge. Recurring charges require a Recurring Payment Authorization that you separately and affirmatively accept.
3. What you see before you enroll
Before you enroll, the recurring arrangement identifies:
- the service and each service period;
- the amount, or the calculation and any cap, with the currency and taxes;
- the first charge, the billing frequency and the charge dates;
- any trial or introductory term and the price that follows it;
- any minimum service commitment;
- the renewal length, end date and cancellation deadline;
- the payment method and any required provider mandate; and
- how to cancel.
Blank fields do not authorize unlimited charges. A bank debit also requires the valid mandate for that payment method.
4. Records and notices
Playto provides you with the accepted authorization, invoices and receipts, and sends any required renewal and cancellation notices before charging. Charges appear on your statement as PLAYTO* followed by a short reference to the service, or as PLAYTO INC.
5. How to cancel
You can cancel future renewal or revoke the authorization at any time through the electronic route identified in your order or by emailing support@playto.so. A cancellation is recorded when received and takes effect under the authorization, the law and the payment rules. It is not postponed by internal processing, and no unrelated fee or purchase is required to submit it. No further recurring charge is made under a cancelled authorization unless you separately authorize it.
Revoking the payment authorization and ending a separately agreed minimum service commitment are different matters. Any remaining amount must be established under your accepted order and the law. It is never collected using a revoked authorization.
6. Refunds
- First billing period of a first order. If the recurring service is a First Order, meaning neither you nor any affiliate of yours has previously paid for an order on Playto for a service from that Service Partner, you may cancel within seven calendar days after paying for the first billing period and receive a full refund without giving a reason, unless that period's work has already been validly delivered.
- Later billing periods. Cancelling future billing does not by itself refund a period that was correctly charged and properly supplied. Refunds for unused periods or service problems follow the request and review process in Section 9 of the Buyer Terms.
Full details are in the Refund & Cancellation Policy.
7. Price and service changes
A material change to the recurring price, scope, interval or payment timing requires the applicable advance notice and your fresh consent where required. A change to Playto's public pricing does not by itself increase an existing recurring charge. If a required consent or notice cannot be obtained in time, Playto will not renew or charge on an unsupported basis.
8. Failed payments and retries
A recurring charge may fail or remain pending, for example because of an expired card or a bank decline. Retries, account updates and replacement credentials remain subject to your authorization and the applicable mandate, and they can never revive a cancelled authorization. A failed or reversed payment is reconciled on its merits, without duplicate collection.
9. Contact
To cancel future billing or ask about a recurring charge, contact:
Playto, Inc.
8 The Green STE R
Dover, Delaware 19901
United States