Playto1. About this Policy
This policy explains how Playto, Inc. delivers the professional services it sells, how delivery is recorded and how you review the work. It summarizes Sections 3 to 8 and 15 of the Buyer Terms and Conditions. If this policy and the Buyer Terms differ, the Buyer Terms and your accepted Buyer Service Order control.
2. Who is responsible
Playto, Inc. is the seller of every Service and is responsible to you for providing it, including work performed by the Service Partner that Playto engages. The Service Partner performs the work for Playto under Playto's own supplier agreement and has no separate right to payment from you for the same work. Please direct all service, billing and refund questions to Playto.
3. Your order
Before you pay, Playto presents a Buyer Service Order that states:
- the specific service, deliverables and material exclusions;
- the start conditions and expected delivery dates or service periods;
- the priced stages, objective review criteria and included revisions;
- the materials, access and decisions you need to provide;
- the price, tax treatment, any deposit and what it funds, and the payment schedule;
- the intellectual-property treatment of the deliverables; and
- any material security, location or licensing requirements.
For time- or capacity-based work, the order defines the time or availability promised and how performance and any unused portion are measured. The order also names the Service Partner Playto has engaged and the material countries where work is performed or from which your systems or data are accessed. Playto obtains your consent before replacing a Service Partner or key person that the order identifies as critical, or making a material change in approved access or location.
4. Starting work
Playto may begin an agreed stage once its stated payment and dependency conditions are met. Where payment is due in advance, payment is a condition for starting the work, not evidence that work has been performed. A deposit or advance identifies the stage it funds and the expected performance date or period.
5. Performance and your cooperation
Playto arranges performance with reasonable skill, care and diligence by suitably qualified personnel, in line with the accepted scope, dates and criteria. The use of independent Service Partners does not reduce Playto's responsibility as seller.
You provide the materials, access, decisions and cooperation identified in the order on the agreed schedule. If something you need to provide is missing, Playto will tell you promptly, explain its effect and take reasonable steps to limit delay. A delay you cause does not by itself mean the work is complete and does not permit an undisclosed charge.
Unless the order expressly promises a particular outcome, Playto does not guarantee advertising results, revenue, search ranking, funding or other commercial outcomes outside the agreed work. This never excuses a failure to supply the promised deliverables.
6. Changes to scope
Changes to price, scope, deliverables, dates, intellectual-property terms, material access requirements or billing authority apply only through an accepted change order. Instructions exchanged directly with the Service Partner do not bind Playto until Playto accepts them through that process. A new amount or payment schedule requires the applicable payment authorization.
7. How work is delivered
Work may be delivered through Playto or directly through your systems, repositories, meetings, shared work tools or another agreed channel. Direct collaboration does not change Playto's position as seller. Each delivery is recorded with the order or stage, what was supplied, the date, the access provided and any remaining work.
8. Valid Delivery
Valid Delivery occurs only when the work, access, time or capacity promised for the identified funded stage has actually been supplied in the manner required by the accepted order, you can reasonably access or assess it, and a delivery notice has been sent to your authorized contact.
An empty, inaccessible, materially incomplete or falsely described submission, an invoice, a payment, an internal status label or the start of a project is not Valid Delivery. If you make a timely, substantiated challenge to accessibility or completeness, it is resolved before the delivery date is relied on.
9. Review Period and your response
You have seven calendar days after Valid Delivery of each stage (the Review Period) to review the work and report missing work, a failure to meet the order or another problem, unless your order gives a longer period. Confirming early does not shorten the Review Period. A report made within it remains timely while evidence is supplied or a correction is considered, and you will have a reasonable opportunity to check any correction.
Playto asks an authorized representative of your business to respond for each funded stage or completed service period. You may confirm the work, approve an identified portion or report a problem. Only your business or its authorized representative may give your response. A Service Partner may never respond on your behalf.
10. No deemed approval
Silence is not approval, a signature or a waiver, and the end of the Review Period without a response is not recorded as your confirmation. Your purchase is from Playto. It is not an escrow arrangement, and you do not direct any payment to a Service Partner.
11. Problems and remedies
If you report a problem within the Review Period, Playto assesses it in good faith and, depending on the problem, arranges prompt correction or re-performance, an agreed replacement, a price adjustment, or a full or partial refund. You do not have to accept indefinite correction attempts or a materially different service. Cancellation and refund rules are set out in the Refund & Cancellation Policy.
12. Delays and non-delivery
Non-delivery may be raised when the agreed due date is missed, or earlier if an inability to deliver is known. If Playto cannot lawfully continue an accepted service or provide suitable agreed replacement performance, it accounts for the performed and unperformed portions and provides the appropriate refund and handover. A payment-provider outage or a supplier failure does not remove Playto's obligations to you.
13. Intellectual property and handover
Your order identifies the intellectual-property treatment of each bespoke deliverable. Unless the order states another transfer point, rights designated for assignment pass to you at the later of actual delivery of the deliverable and successful payment for it. Playto secures the corresponding rights from its Service Partners and their personnel. Background or third-party materials needed to use a deliverable carry a license sufficient for the use promised to you, and material restrictions are disclosed before purchase.
14. Records and evidence
Playto and its Service Partners preserve relevant, authentic scope, delivery, access, communication and review records, subject to confidentiality and retention requirements. Approval, use, payment or the end of the Review Period does not waive a concealed or latent defect, fraud, an intellectual-property defect, a security issue, an independent payment-method right or any other right that cannot be waived. A screenshot or automated status alone is not conclusive proof of performance.
15. Contact
For delivery and service questions, contact:
Playto, Inc.
8 The Green STE R
Dover, Delaware 19901
United States